FAQ
At sturdyhome, we handle every order with care and want you to feel confident from the moment you click "buy" to the day your package arrives. Below, we've outlined how we manage different situations that might come up, so you know exactly what to expect.
Managing Your Order Because our team starts processing orders right away to get your items to you quickly, the details you enter at checkout are final. We're unable to modify an order after it's been placed, so double-checking everything before confirming is essential. This includes product choices, quantities, and shipping information.
If you realize you've made a mistake with your delivery address, reach out to us immediately. As long as your order hasn't left our facility and is not yet packed or dispatched, we can adjust the shipping label for you. The moment it moves into the packing or dispatch stage, however, we can no longer make any address corrections.
Shipping & Tracking After your package is handed over to the carrier, you'll receive a shipping confirmation email. That message contains a direct link to the carrier's website, where you can follow your order's journey in real time until it reaches you.
If Something's Not Right Sometimes an item arrives with a defect or isn't what you ordered. When that happens, please email us within 30 days of receiving your order so we can sort it out. To help us move quickly, include the following in your message:
- Your order number
- The name or product code of the item
- A clear picture of the item
- Further details describing the problem
We'll review what you've sent and take the appropriate next steps to make things right.
Returns & Credits If you've decided an item isn't for you, we can accept a return provided it's still in its original condition. That means the tags must be attached and there should be no visible signs of wear. Please keep in mind that clearance sale items are not eligible for return, and we don't offer direct exchanges.
Once our team receives and inspects your return, we'll issue an online credit note to your account. This credit never expires and can be used toward anything in our store, whether you'd like a different size or a completely new style.
Stock & Promotions When an item you're interested in is temporarily out of stock, the best way to stay informed is to sign up for a restock notification using your email address. That way, you'll hear from us as soon as it's available again.
If you forgot to enter a discount code during checkout, get in touch with us as soon as possible. Provide your order number and the promo code, and we'll do our best to apply it for you.
Our support team is here to help with any other questions you might have. Just send a note to support@sturdyhome.com and we'll get back to you