Refund policy
When You Can Cancel Your Order You have the flexibility to cancel your order at any point before it enters the shipping or production phase. If you decide to cancel during this window, you will receive a full refund. However, once the item has been dispatched, we are unable to process a cancellation.
How to Return an Item You have 14 days from the day you receive your product to submit a return request. To make sure your return goes smoothly, please ensure the item is unused, in the same condition you received it, and packed in its original packaging. You'll also need to include your receipt or proof of purchase. Please don't send the item back to the manufacturer; we'll provide you with the correct return address.
Who Pays for Return Shipping You will only ever be charged for shipping once, and that includes any return shipping costs. There are no restocking fees. If you are returning an item because you changed your mind or for another personal reason, you will be responsible for the return shipping fee, which will depend on the carrier you select. On the other hand, if the return is due to an error on our part—such as receiving a damaged or incorrect item—you will not have to pay for the return shipping.
When You'll Get Your Refund After your return arrives back at our facility, we will inspect it and send you an email to confirm we have received it. We will also let you know whether your refund has been approved or declined. Once approved, the refund will be processed and the money will automatically be credited back to your original payment method, such as your credit card, within 7 days.
What to Do If Your Refund Is Delayed If you haven't seen the refund posted to your account yet, we recommend taking a few steps. Start by checking your bank account again. Then, reach out to your credit card company, as it can sometimes take a while for the refund to officially appear. After that, contact your bank, since they may also have their own processing time. If you've completed all these steps and still haven't received your refund, please email us at support@sturdyhome.com for further assistance.
Contact Us for Return Address To start your return and get the correct shipping address, please contact our FixNest Customer Service team at support@sturdyhome.com